We want to make you happy! But we do have to have some policies in place. If you have any concerns about an item that you have ordered, please contact us immediately.
Any errors or omissions on our part or product issues must be reported upon receipt of your order.
We will not accept an item for return without prior authorization.
We are unable to offer returns or exchanges on any discounted or sale items.
All items returned via UPS will be refused. This is because they charge a significant brokerage fee for all deliveries.
Due to copyright restrictions we cannot accept returns on charts, books or other printed material.
Returns on all other items are at our discretion. Typically, we will offer an in-store credit that you can use immediately or keep for a future order. There is a 20 % restocking fee on returns.
Returns on fabric are at our discretion. We will not accept returns for fabrics that have been washed, stitched, cut or mounted on a frame. Fabrics from our Pre-Cut section cannot be returned.
Shipping costs are not refundable. Items must be returned to us in as new, saleable condition and refunds will be processed once the items arrive back to us.
Please contact us if you have any questions at all.