Tariff Update
Dear US Customers and Customers using US mailing addresses:
As you may be aware, the US government has removed the de minimus exemption on shipments sent to you from countries outside of the US.
For 25 years, Traditional Stitches has been shipping to our valued US customers using the postal system without concern about you facing an unexpected tax or handling charge for your order.
We have been working through the logistics of how we will implement the changes.
Our carrier has advised us of the following:
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they will charge us a handling fee for every package going to the US whether there are tariffs applicable or not.
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if there are tariffs applicable, we will have to pre-pay them and we will add that amount to your order. It will show as a separate item on your Sales Receipt.
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products that are from outside of the US will have tariffs applied based on their country of origin which will be in the 15% to 35% range of the value of the product. I would count on 25% when you are considering placing an order for shipment to the US.
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our staff has a big learning curve to implement these changes so we will continue to update this page as we work through the process.
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you are welcome (and we sure hope that you will) order from us with the understanding that while we do have to pass along any of these charges, we will do our best to minimize them and that we really wish we weren't facing this situation.
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a pop-up box now appears on our web site for all new orders that has a check box for our US customers that effectively says "I have a US mailing address and I understand that tariff charges may apply to my order from Traditional Stitches. I understand that Traditional Stitches has no control over this amount" to give you the option to order from us but so that you and we know that our customers were fully advised of this potential before an order is submitted.
My heart hurts that after 25 years, we are facing these issues. We value our very long standing relationships with many of you, no matter your country. It is my hope that someday we will be able to resume our normal relationships with our closest neighbour and make this a distant memory.
Until then, our shipping to Canada and all other countries will continue as usual and we look forward to helping you however we can.
Much love,
Janice, Kathleen, Marnie, Dianna, Deb & Nadia
