Shopping with Us ~ Updated June 1, 2023
Please note: we are closed on Monday July 3rd, 2023 for the Canada Day holiday. We are closed all Sundays and statutory holidays.
Please read the following before placing an order with us:
Current order shipping time frame is approximately 5-7 business days for complete orders. If your order is not complete, please give us 3-5 business days to contact you about the status after you place your order.
Curb side pick up orders can be up to about 3-5 days for us to contact you. Please wait for us to confirm that your order is ready for you to pick up before coming to our shop.
We would ask that you place an order with us ONLY if you can agree to these time frames. If that doesn't suit, we will look forward to working with you at another time.
If you have a deadline for your order, you MUST tell us at the time that you place your order. If we do not think we can reasonably meet your deadline, we will advise you by email.
Our web site does NOT show real time inventory.
In Store Shopping - Updated June 1, 2023:
We are happy to offer in-person shopping with some conditions. Please be sure to read the following carefully. Please visit us ONLY if you can agree to ALL of the following:
Open for drop-in shopping on Fridays and Saturdays only. Fridays from 10 am to 5 pm, Saturdays from 10 am to 3 pm. We are closed every day from noon to 1 pm for staff lunch breaks.
Appointments for Friday and Saturday are not available. We reserve the right to limit the number of stitchers in the shop...we have a small space and want to be aware of social distancing.
Stitchers from out of town are welcome to contact us (by email or telephone) for shopping by appointment ONLY Monday to Thursday. Availability of appointments will be based on our staff levels and expected work load.
Please visit us ONLY if you are feeling well. Masks are not required but please wear one if that is your comfort level. Our staff are not required to wear masks.
If you have a list of items that you know you want, it will be very helpful if you send that to us in advance so that we can pull as much of it together as possible ahead of your visit.
We are closed on Sundays, all Canadian and provincial holidays and December 26th.
If you have received an automatic email confirmation of your on-line order, please know that we have received your order and we that are working on it. You will be advised that it has . progressed to the next step when you either: receive an email from us about the status, receive an emailed copy of your Sale Receipt or receive a PayPal request for your order.
Our web site does NOT show real time inventory. Some high demand items do say "Temporarily Out of Stock" in the title as we know that we won't be able to receive it for while...until our suppliers have had a chance to catch up. You are welcome to order these items but please be aware of the timeframe. It is our policy not to charge for orders until they are ready to be mailed so you will not have to pay for them until the time comes that they are available again.