Shopping with Us & Christmas Deadlines ~ Updated November 12, 2020
Please read the following before placing an order with us:
Current order fulfillment timeframe for mail orders could be as long as 4 to 6 weeks. Curb side pick up orders are about 1 week. We would ask that you place an order with us ONLY if you can agree to that timeframe. If that doesn't suit, we will look forward to working with you at another time.
Our web site does NOT show real time inventory.
November 12, 2020: We are happy to report that our team member who does the vast majority of our mail order billing and had a medical emergency is recovering well and is back to work with us almost full time. While we are behind from the two weeks that she was off, we are so happy to have her back with us and that she is doing so well!
Looking ahead to the Christmas season: if you are placing an order with a deadline (such as a Christmas gift or New Years Day start) you MUST tell us at the time you place your order. You can do this in one of two ways. You can use the comments section of our on-line shopping cart system or you can reply to your order confirmation email to advise us of your deadline.
If we do not think we can reasonably meet your deadline, we will advise you by email.
There are a couple of reasons that we are behind that I would like to share with you, in addition to the medical emergency mentioned above. The volume of orders that we are receiving is close to 8x our usual numbers for this time of year. We aren't able to hire additional staff because of social distancing requirements. Also, if a staff member has Covid-like symptoms or they stay home with their child, that employee is required to stay home until they can provide a negative test result. We have lost *a lot* of staff days to that requirement in the past few months. And our suppliers are still really running behind. Orders that used to be shipped to us in a week are now taking 4-6 weeks to be mailed to us and then they have to navigate through the postal system.
We are wonderfully busy with your orders...thank you! We are grateful to have been able to offer mail order and curbside pick-up these last few months and we continue to do so.
We are not ready to open for in-store shopping. We've got a pretty snug space that doesn't allow for adequate social distancing. We may consider opening for shopping by appointment-only in the new year but in the meantime, we are working very hard to catch up on mail and curb side orders, restocking and cleaning in the shop.
We will continue to take orders through our web site and by email only. Here are a couple of other things to note:
Our telephones are set to go to voicemail and messages that can't be addressed by email (such as credit card numbers) will be returned the following business day.
While I personally dislike them, we have put an auto-responder on our email address. We are running about 5-7 business days (not including Saturday, Sunday and holidays) behind in answering emails but we do want to let you know that a message has come through to us.
If an order is complete at the time it is placed, it is taking about 3-4 weeks to reach the front of our billing queue. If an order isn't complete, we will be in touch with you about the order status within a week to 10 days and give you a revised time line at that time.
A note on curbside pick-up: please expect 5-7 business days for us to contact you about your curbside pick-up order as we fill all orders in the order that they are received to be fair to everyone. Please wait for us to confirm that it is ready for you to pick up before coming to our shop.
Our shop will be closed December 25 and 26, 2020 as well as January 1st, 2021.
The post office has advised us that usual shipping timeframes are also longer than usual due to the current situation. Please expect your package to take up to 2 extra weeks to arrive.
If you have received an automatic email confirmation of your order, please know that we have received your order and we that are working on it. You will be advised that it has progressed to the next step when you either: receive an email from us about the status, receive an emailed copy of your Sale Receipt or receive a PayPal request for your order.
Our web site does NOT show real time inventory. Some high demand items do say "Temporarily Out of Stock" in the title as we know that we won't be able to receive it for while...until our suppliers (and the postal system) have had a chance to catch up. You are welcome to order these items but please be aware of the timeframe. It is our policy not to charge for orders until they are ready to be mailed so you will not have to pay for them until the time comes that they are available again.