Shopping with Us ~ Updated October 27, 2020
Please read the following before placing an order with us:
Current order fulfillment timeframe is approximately 3 weeks. We would ask that you only place an order with us if you can agree to that timeframe. If that doesn't suit, we will look forward to working with you at another time.
Our web site does NOT show real time inventory.
October 27, 2020: Please bear with us...our team member who does the vast majority of our mail order billing has been in hospital and is now recovering with an emergency (non-Covid) health situation. While we are all trying our best to fill her shoes, we aren't nearly as proficient as she is.
We are hopeful that she will be back with us in early November but, as you can imagine, her health and recovery are our primary concern. These are tough times to be going through any kind of a health crisis, so we sincerely appreciate your understanding.
We all continue to work extra hours to prepare orders and answer emails but we are running behind.
We are wonderfully busy with your orders...thank you! We are grateful to have been able to offer mail order and curbside pick-up these last few months and we continue to do so.
We are not ready to open for in-store shopping. We've got a pretty snug space that doesn't allow for adequate social distancing. We may consider opening for shopping by appointment-only in the fall but in the meantime, we are working very hard to catch up on mail and curb side orders, restocking and cleaning in the shop and training new staff.
We will continue to take orders through our web site and by email only. Here are a couple of other things to note:
Our telephones are set to go to voicemail and messages that can't be addressed by email (such as credit card numbers) will be returned the following business day.
While I personally dislike them, we have put an auto-responder on our email address. We are running about 5-7 business days (not including Saturday, Sunday and Canadian Thanksgiving Monday October 12, 2020) behind in answering emails but we do want to let you know that a message has come through to us.
If an order is complete at the time it is placed, it is taking about 2-3 weeks to reach the front of our billing queue. If an order isn't complete, we will be in touch with you about the order status within a week to 10 days.
A note on curbside pick-up: please expect a 5-7 business days for us to contact you about your curbside pick-up order as we fill all orders in the order that they are received to be fair to everyone. Please wait for us to confirm that it is ready for you to pick up before coming to our shop.
The post office has advised us that usual shipping timeframes are also longer than usual due to the current situation. Please expect your package to take up to 2 extra weeks to arrive.
If you have received an automatic email confirmation of your order, please know that we have received your order and we that are working on it. You will be advised that it has progressed to the next step when you either: receive an email from us about the status, receive an emailed copy of your Sale Receipt or receive a PayPal request for your order.
Our web site does NOT show real time inventory. Some high demand items do say "Temporarily Out of Stock" in the title as we know that we won't be able to receive it for while...until our suppliers (and the postal system) have had a chance to catch up. You are welcome to order these items but please be aware of the timeframe. It is our policy not to charge for orders until they are ready to be mailed so you will not have to pay for them until the time comes that they are available again.