Shopping with Us during Covid ~ Updated May 10, 2022
Please read the following before placing an order with us:
Current order shipping time frame is approximately 2 weeks for complete orders. If your order is not complete, please give us 7-10 days to contact you about the status after you place your order. This is a temporary extension of our usual order fulfillment time frame.
Curb side pick up orders can be up to about 3-5 days for us to contact you. Please wait for us to confirm that your order is ready for you to pick up before coming to our shop.
We would ask that you place an order with us ONLY if you can agree to these time frames. If that doesn't suit, we will look forward to working with you at another time.
If you have a deadline for your order, you MUST tell us at the time that you place your order. If we do not think we can reasonably meet your deadline, we will advise you by email.
Our web site does NOT show real time inventory.
A Note From Janice:
Whew...I'm feeling like that was one heck of an 2 year long, all-out sprint!
Which brings up the question of when will we open our shop for in-person visits? We are currently aiming for mid-June, 2022
We've got a few considerations at the moment:
We are making some gains in catching up with our web site, email and telephone orders which we need to prioritize completing before we welcome people into our shop. We are training new staff to both process those orders and learn about all of the details of working in our shop.
Also, our suppliers continue to work very hard to keep up to the current level of demand but we are waiting for *a lot* of product to arrive in hopes that we've got full shelves and full pegs when we are ready for you to visit us. This applies to all of the hand dyed fabric companies and almost all of the hand dyed thread companies. They are working *so* hard to get our orders to us but they, in turn, are running into supply problems and delays in receiving their base materials and dye chemicals as well as staff shortages.
When we do decide to open, you might know that our space is pretty tight and so social distancing will be a challenge. We will limit the number of stitchers in the shop and we will post other Covid policies here when we are ready. Keeping the ladies on my team safe and feeling comfortable at the shop is my most important deciding factor so we are keeping an eye on the numbers and will revisit our decision when we feel that it is the right choice to do so.
We are Closed for lunch from 12 noon to 1 pm MST daily.
We are Closed on Sundays and all Canadian and provincial holidays.
If you have received an automatic email confirmation of your order, please know that we have received your order and we that are working on it. You will be advised that it has . progressed to the next step when you either: receive an email from us about the status, receive an emailed copy of your Sale Receipt or receive a PayPal request for your order.
Our web site does NOT show real time inventory. Some high demand items do say "Temporarily Out of Stock" in the title as we know that we won't be able to receive it for while...until our suppliers have had a chance to catch up. You are welcome to order these items but please be aware of the timeframe. It is our policy not to charge for orders until they are ready to be mailed so you will not have to pay for them until the time comes that they are available again.