Shopping with Us during Covid ~ Updated July 20, 2021
Please read the following before placing an order with us:
Current order shipping time frame is approximately 2 weeks for complete orders. If your order is not complete, you will hear from us by email about a week to 10 days after you place your order.
Curb side pick up orders can be up to about a week for us to contact you as we fill all orders in the order that they are received to be fair to everyone. Please wait for us to confirm that your order is ready for you to pick up before coming to our shop.
We would ask that you place an order with us ONLY if you can agree to these time frames. If that doesn't suit, we will look forward to working with you at another time. If you have a deadline for your order, you must tell us at the time that you place your order. If we do not think we can reasonably meet your deadline, we will advise you by email.
Our web site does NOT show real time inventory.
A Note From Janice:
Whew...I'm feeling like that was one heck of an 18 month long, all-out sprint! I don't want to jinx it in any way, but I feel like it just might be possible that we can see a time when we could potentially be caught up...lol!
First, though, everyone in our shop needs some over-due and well deserved time off. So we are going to be a bit short handed here and there until the end of summer but everyone will come back ready for our fall busy season. Even this girl - me - is taking a holiday in August.
Which brings up the question of when will we open our shop for in-person visits? At this time, we are aiming for September 7th for shopping by appointment only. If you've been to our shop before, you will know that our space is pretty tight and so social distancing will be a challenge. Keeping the ladies on my team safe and feeling comfortable at the shop is my most important deciding factor so that date may change as we watch the numbers.
We are wonderfully busy with your orders...thank you! We are grateful to have been able to offer mail order and curbside pick-up during the pandemic and we continue to do so.
Many of our suppliers are still really running behind. This applies to all of the hand dyed fabric companies and almost all of the hand dyed thread companies. They are working *so* hard to get our orders to us but they, in turn, are running into supply problems and delays in receiving their base materials and dye chemicals.
We have put an auto-responder on our email address. We are running about 3-4 business days (not including Saturday, Sunday and holidays) behind in answering emails but we do want to let you know that a message has come through to us.
We are closed on Sundays and all Canadian and provincial holidays.
If you have received an automatic email confirmation of your order, please know that we have received your order and we that are working on it. You will be advised that it has progressed to the next step when you either: receive an email from us about the status, receive an emailed copy of your Sale Receipt or receive a PayPal request for your order.
Our web site does NOT show real time inventory. Some high demand items do say "Temporarily Out of Stock" in the title as we know that we won't be able to receive it for while...until our suppliers have had a chance to catch up. You are welcome to order these items but please be aware of the timeframe. It is our policy not to charge for orders until they are ready to be mailed so you will not have to pay for them until the time comes that they are available again.