Shopping with Us during Covid ~ Updated for 2021
Please read the following before placing an order with us:
Current order fulfillment timeframe for mail orders could be as long as 4 to 6 weeks. Curb side pick up orders are about 1 week. We would ask that you place an order with us ONLY if you can agree to that timeframe. If that doesn't suit, we will look forward to working with you at another time. If you have a deadline for your order, you must tell us at the time that you place your order. If we do not think we can reasonably meet your deadline, we will advise you by email.
Our web site does NOT show real time inventory.
There are a couple of reasons that we are 4-6 weeks behind that I would like to share with you. The volume of orders that we are receiving is several times our usual numbers for this time of year. We aren't able to hire additional staff because of social distancing requirements. Also, if a staff member has Covid-like symptoms or they stay home with their child, that employee is required to stay home until they can provide a negative test result. And our suppliers are still really running behind. Orders that used to be shipped to us in a week are now taking 4-6 weeks to be mailed to us and then they have to navigate through the postal system. And the post office and Canada Customs are also still really backlogged...many of our in-coming supplier shipments are more than a month over-due.
We are wonderfully busy with your orders...thank you! We are grateful to have been able to offer mail order and curbside pick-up during the pandemic and we continue to do so.
We are not ready to open for in-store shopping. We've got a pretty snug space that doesn't allow for adequate social distancing. We aren't sure when we will open...likely not until Spring 2021 but in the meantime, we are working very hard to catch up on mail and curb side orders, restocking and cleaning in the shop.
We will continue to take orders through our web site and by email only. Here are a couple of other things to note:
While I personally dislike them, we have put an auto-responder on our email address. We are running about 5-7 business days (not including Saturday, Sunday and holidays) behind in answering emails but we do want to let you know that a message has come through to us.
If an order is complete at the time it is placed, it is taking about 3 weeks to reach the front of our billing queue. If an order isn't complete, we will be in touch with you about the order status within a week to 10 days and give you a revised time line at that time.
A note on curbside pick-up: please expect 5-7 business days for us to contact you about your curbside pick-up order as we fill all orders in the order that they are received to be fair to everyone. Please wait for us to confirm that it is ready for you to pick up before coming to our shop.
We are closed on Sundays and all Canadian and provincial holidays.
The post office has advised us that usual shipping timeframes are also longer than usual due to the current situation. Please expect your package to take up to 2 extra weeks to arrive.
If you have received an automatic email confirmation of your order, please know that we have received your order and we that are working on it. You will be advised that it has progressed to the next step when you either: receive an email from us about the status, receive an emailed copy of your Sale Receipt or receive a PayPal request for your order.
Our web site does NOT show real time inventory. Some high demand items do say "Temporarily Out of Stock" in the title as we know that we won't be able to receive it for while...until our suppliers (and the postal system) have had a chance to catch up. You are welcome to order these items but please be aware of the timeframe. It is our policy not to charge for orders until they are ready to be mailed so you will not have to pay for them until the time comes that they are available again.